System Checkout FAQs

Below are the system checkout FAQs for the Netbriefings solutions.

1. Why do I need to check out my system?

2. What Web Browser do I need for Internet Conferencing?

3. What do I need in order to play the video on my screen?

4. How do I enable JAVA on my Browser?

5. Can I connect to a Internet Conference through my corporate firewall?

6. What screen resolution is best for Internet Conferencing?

7. My screen resolution is smaller than 800 x 600. How do I change this?

8. How many colors does my screen need to display?

9. How do I set my color depth?

10. My sound card was not detected. How do I verify that one is installed?

1. Why do I need to check out my system?

In order to make your Internet Conferencing experience successful you will need to do the proper check out to make sure your computer is ready for streaming.  Note:  This should be done at least a day prior to the event.

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2. What Web Browser do I need for Internet Conferencing?

Minimum browser requirements for Internet Conferencing are as follows:

• For Windows: Internet Explorer Version 5.0 or later.
• For Mac with RealPlayer: Netscape Version 7.01 or later.

Note:  This is checked during the Detailed System Check Out.

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3. What do I need in order to play the video on my screen?

Your need for RealPlayer or Media Player depends upon the presentation you will be viewing. The minimum player requirements are as follows:

• RealPlayer Basic 8, Build 6.0.9.380 or later. You can find the build information by clicking on Help | About in the player.
• Windows Media Player 6.4, Build 6.4.07.1112 for Windows 95 and Windows NT 4.0 and Windows Media Player 7, Build 7.00.00.1956 or later for newer versions of Windows.  You can find the build information by clicking on Help | About in the player.

Note:  This is checked during the Detailed System Check Out.

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4. How do I enable JAVA on my Browser? 

Note: Java is enabled by default unless your company's IT policies have disabled this.

Netscape 

1. Open up the Netscape Browser 
2. On the top bar Click on Edit 
3. Scroll down to Preferences and click on it
4. On the list you will find a Advanced category. Click on it 
5. Make sure the following have a check mark in the boxes: a. Enable Java b. Enable JavaScript 
6. Click on OK when you are done 

Internet Explorer 

1. Open up the Internet Explorer browser 
2. On the top bar Click on Tools 
3. Scroll down to Internet Options and click on it
4. Click on the Security tab 
5. Click on the Internet icon 
6. Click on the Default Level button and verify that the level is set to Medium 
7. Click on the Local Intranet icon 
8. Click on the Default Level button and verify that the level is set to either Medium or Medium-Low 
9. Click on OK when you are finished

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5. Can I connect to a Internet conference through my corporate firewall?

This is a summary of information that is normally required to view a streaming media event for both RealPlayer and Windows Media Player through Corporate Firewalls. Windows Media will allow streaming over port 80 with HTTP. This will bypass most corporate firewall issues. For RealPlayer allow UDP traffic on port 554 which is the default port for the protocol RTSP that Real uses. You can also use HTTP over port 8080. Note: Some firewalls are configured to only allow HTTP traffic. To reconfigure RealPlayer to use HTTP only, click here.

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6. What screen resolution is best for Internet conferencing? 

Netbriefings suggests you set your screen resolution to at least 800 x 600. Your specific presentation may require a larger resolution.

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7. My screen resolution is less than 800 x 600. How do I change this? 

• You click on Start, go to Settings and click on Control Panel. 
• Under Control Panel, double click on the Display icon. 
• Click on the Settings tab, and adjust the screen settings in the Screen Area box.

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8. How many colors does my screen need to display? 

It is suggested your display colors be set at a minimum of 16 bit / 65,536 colors. If your resolution is set any lower than this, your video will look like a negative picture.  In some cases you may not get a picture to display on your screen.

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9. How do I set my color depth? 

• You click on Start, go to Settings and click on Control Panel.
• Under Control Panel, double click on the Display icon.
• Click on the Settings tab and adjust the color depth in the Colors drop-down box.

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10. My sound card was not detected. How do I verify that one is installed?

• You click on Start, go to Settings and click on Control Panel.
• Under Control Panel, double click on the Multimedia icon.
• On the Audio tab under the Playback box, verify that there is a playback device selected in the drop-down box. If this box is "grayed out", or if there is no selection available, please ask your IT support to verify that you have a sound card installed on your machine.

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